Terms of Service
Last updated: May 2026
1. Acceptance of Terms
By accessing or using the Karpa Health platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Karpa Health, Inc. ("Karpa Health," "we," "us," or "our").
2. Platform Description
Karpa Health provides a software-as-a-service (SaaS) platform designed for licensed medical practices to manage cash-pay therapy programs, including patient intake, clinical review workflows, prescribing, and pharmacy fulfillment coordination. The platform is intended for use by licensed healthcare providers and their authorized staff.
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Medical practices using the Service remain solely responsible for all clinical decisions, patient care, prescribing, and compliance with applicable healthcare regulations.
You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
4. Nature of Service
Karpa Health provides operational infrastructure and workflow tools for medical practices. The Service does not constitute medical advice, clinical recommendations, or healthcare services. Karpa Health does not practice medicine, diagnose conditions, or make treatment decisions.
AI-powered features within the platform are designed to assist licensed providers with administrative and review workflows. All clinical determinations remain the sole responsibility of the prescribing provider.
5. Intellectual Property
All content, software, technology, designs, and branding associated with the Karpa Health platform are the exclusive property of Karpa Health, Inc. and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our prior written consent.
You retain ownership of all data you submit to the platform. By using the Service, you grant Karpa Health a limited license to process your data solely for the purpose of providing the Service.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Karpa Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.
Our total aggregate liability for any claims arising under these Terms shall not exceed the amounts paid by you to Karpa Health during the twelve (12) months preceding the claim.
7. Termination
Either party may terminate these Terms with 30 days written notice. Karpa Health reserves the right to suspend or terminate your account immediately if you breach these Terms or engage in conduct that may harm the Service or other users.
Upon termination, your access to the Service will cease. Data export and deletion will be handled in accordance with our Privacy Policy and any applicable Business Associate Agreement.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware.
9. Changes to Terms
We may update these Terms from time to time. We will notify active account holders of material changes via email or platform notification at least 30 days before changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
10. Contact
For questions about these Terms of Service, please contact us at: